Agentforce

Agentforce empowers businesses to deploy autonomous AI agents that handle a wide range of tasks across customer service, sales, marketing, and commerce, operating 24/7. Leveraging the Salesforce platform, these agents utilize your existing CRM data and external data through Data Cloud, ensuring accurate and relevant responses while also integrating with workflows and channels like Slack, websites, and mobile apps. Agentforce is built on a low-code/no-code platform, enabling businesses to easily customize and launch agents for various roles and use cases by defining tasks, guardrails, and access to data. These agents act as partners to humans, autonomously resolving simple issues and escalating complex scenarios.

Unique to Agentforce is its native integration with the Salesforce ecosystem and existing workflows and tools such as Flows, Apex, and MuleSoft. This provides a secure and enterprise-grade solution and access to business logic, automations, and actions within Salesforce. The Einstein Trust Layer adds an additional layer of security ensuring no data is retained by third party models. With the ability to be customized for any role, Agentforce offers scalable and efficient AI-driven solutions for any size business.